UserBot

2019, Italy
Digital Product Designer
UserBot SRL

2019, Italy
Digital Product Designer
UserBot SRL

Userbot is an Artificial Intelligence platform that helps small and big companies to automatize their customer care flow and conversations. Userbot is able to understand the natural language used by users and recognizes writing errors typical of chats.

Userbot is an Artificial Intelligence platform that helps small and big companies to automatize their customer care flow and conversations. Userbot is able to understand the natural language used by users and recognizes writing errors typical of chats.

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Userbot hired me with the goal to
rethink the UX and the journey of their product and redesign the old design.

Started with a deep study of the market, competitors and audience, I started drawing some quick-win ideas.

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Automate frequently asked
questions and learn from the responses of human operators.

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Control


The main dashboard its where all the data are stored, statistics, dates, analytics and replies, everything under control. Thanks to the left navigation users can easily navigate the product without being lost in under levels.


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Bot Training


Training your chatbot is never been so easy
Thanks to a detailed and deep study on the navigation and interaction the Training section
is user friendly and step guide.
Userbot will never let you ask “how I do it, let’s ask to the support”.

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Unlimited flows,
unlimited replies.

You create and,
Userbot does the rest.

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