App MyTIM

App
MyTIM

2019, Italy
Senior Visual Designer at DE
Digital Entity (NTT Data Italia)

2019, Italy
Senior Visual Designer at DE
Digital Entity (NTT Data Italia)

Tim is the biggest telco in Italy, the mobile app has more than 10 million users and millions of hits per day. App MyTIM allows you to manage your phone offer directly from your smartphone.

Tim is the biggest telco in Italy, the mobile app has more than 10 million users and millions of hits per day. App MyTIM allows you to manage your phone offer directly from your smartphone.

TIM main objective was a complete functional and graphical redesign of their mobile app. The app had a 1-star rating on the stores and a lot of criticism.
After our redesign which lasted more than a year, the app is now one of the best in the utility and has a rating of 4.6.

Before-Now

Dashboard

The primary functionality is the dashboard where users can check their offer, change their line and see their consumption.
The central counter adapts to your offer, if you only have internet this will be shown as one counter, if you also have phone calls there will be 2 and so on.

Floating

Service Modals

All secondary offers are shown below the counters as individual icons.
Each offer has its own colour matched to the category, will have its own function and modal.
Secondary offers can be activated, cancelled and configured directly from the modal on the homepage.

onboarding

Top Up

Recharging credit is the trickiest part, it has to be fast and intuitive for each person.
So by setting up your line, choosing your top-up denomination, you can do it in one click.

Tim-2

Manage the offer

Managing your telephone offer has never been easier.
In the menu section "My line" you have full control over all your offers.
You can check their status, their expiry date, deactivate them or add addons.

Orizzontale

Shop

You no longer need to go to the shop to check offers and find the best one for you.
The Mytim app has a dedicated ecommerce which is implemented natively in the app.
You can select offer packages, add addons or check the featured offers every day.

Shop

Having a companion for your phone offer
was the great request of tim customers.
We can say that we have succeeded.

Traffico